IMPORTANT NOTICE: THESE TERMS CONTAIN A BINDING ARBITRATION PROVISION AND A CLASS ACTION AND JURY TRIAL WAIVER (SECTION 15). THEY AFFECT YOUR LEGAL RIGHTS. PLEASE READ THEM CAREFULLY.
By accessing or using the SQS Hub website and services (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.
These Terms constitute a legally binding agreement between you and Side Quest Studios LLC, a New Mexico limited liability company ("Company", "we", "us", or "our"), governing your access to and use of the Service.
Age Requirement: You must be at least 18 years of age to access or use this Service. By using the Service, you represent and warrant that you are 18 years of age or older. If you are under 18, you are not permitted to use the Service.
The Service is operated by Side Quest Studios LLC.
SQS Hub provides managed AI hosting infrastructure using OpenClaw on dedicated cloud servers. The Service includes:
We reserve the right to modify, suspend, or discontinue any part of the Service at any time without prior notice.
Services are billed on a monthly subscription basis via Stripe. Current pricing and plan details are available at hub.sqs.chat/offers. By purchasing a subscription, you agree to:
Applicable taxes are calculated at checkout based on your billing location. Where required, prices presented at checkout may include tax; otherwise tax may be added separately.
You may cancel your subscription at any time. No refunds are provided for partial months. Upon cancellation, your service instance is decommissioned and data is removed according to our data retention practices.
Messages & Credits. Each plan includes a fixed number of messages per month. One message equals one AI request (one turn of your claw’s agent). A message consumes a variable number of LLM tokens (prompt + completion) depending on the task — you are billed on messages, not tokens. Included messages reset monthly (no rollover); prepaid top-up credits never expire. See Messages & Credits for details.
Disk Storage & Overage. Each plan includes a base allocation of managed storage on your dedicated server. Storage beyond your plan's allocation is billed at approximately $0.02 per GB per month. Storage-heavy use — for example hundreds of mailboxes, large file libraries, or media archives — adds real per-GB cost, and we bill it transparently. As your usage approaches your allocation we notify you by email so you can reduce usage, upgrade your plan, or open a support case before overage applies. We will not delete or disable your data for overage without first notifying you and giving you the opportunity to resolve it. You remain responsible for any overage charges incurred until you reduce usage or we agree otherwise in writing. The same rate is stated on each app's page, and current rates are available from your dashboard or support.
14-Day Money-Back Guarantee. Plans advertised with the 14-day money-back guarantee may request a full refund within 14 days of their claw’s activation. It is subject to the following terms:
LLM Usage Credits. Each plan includes a monthly amount of LLM usage credits as specified on the pricing page at the time of purchase. Credits are consumed by model inference requests at rates that vary by model. If usage exceeds the included monthly credit amount, additional charges may be applied. Included credits reset monthly and are non-refundable. Customers are responsible for all usage charges associated with their account.
You are responsible for:
Service credentials (dashboard logins, API tokens) are generated and managed through our platform. You agree not to share credentials outside authorized users.
We operate the service on established, reputable cloud providers and store your data with them. Your data is safe: we regularly run security scans, keep all systems patched and up to date, encrypt data in transit and at rest, and take security seriously.
Active-Claw Member Benefit. As long as your account has at least one active claw, we retain your app data (including voice notes, recordings, and other files you store through SQS applications). Keeping a claw active is a membership benefit that preserves the data from all of your claws' apps.
Deactivation of All Claws. If all claws on your account are deactivated or archived, your app data is deleted in accordance with our retention practices. Deleting or deactivating a single claw does not delete your app data as long as at least one other claw on your account remains active.
Voice Notes and Recordings. Voice notes and similar recordings uploaded through SQS applications are stored securely and retained for a configurable period (default 6 months) after which they are permanently expunged, unless they are deleted earlier because all claws on your account were deactivated.
EU Data Residency. At checkout you may choose an EU datacenter (Germany or Finland). EU-detected users default to an EU region. Your data stays in the region you choose.
EU Backups. Backups and overflow data for EU-hosted instances are stored on encrypted EU storage.
Consent for Non-EU Processing. If you select a region outside the EU/EEA, we require your explicit consent before processing your data there (Art. 49 GDPR).
Your Rights. If you are in the EEA/UK, you have rights under the GDPR/UK GDPR including access, rectification, erasure, restriction, portability, objection, and the right to withdraw consent. Contact contact form or see our German terms for full details. You may also lodge a complaint with your supervisory authority.
You agree NOT to:
Applications, plugins, and integrations that run on your Claw must be approved through the SQS Hub App Marketplace. This ensures:
The app approval process exists to protect the platform, your data, and your customers from malicious or poorly-built software. Custom or private apps may be available on higher-tier plans through our approval process.
All content on the Service, including but not limited to website design, graphics, logos, branding, software code, and functionality is owned by Side Quest Studios LLC or its licensors and is protected by copyright, trademark, and other intellectual property laws.
The Service may integrate with third-party platforms for payment processing, infrastructure, and authentication. We are not liable for issues, disputes, or problems arising from third-party services. Your use of third-party services is subject to their respective terms and conditions.
No Warranties: THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, SIDE QUEST STUDIOS LLC SHALL NOT BE LIABLE FOR:
Our total liability shall not exceed the amount you paid to us in the twelve (12) months preceding the claim.
You agree to indemnify, defend, and hold harmless Side Quest Studios LLC, its members, managers, employees, contractors, and agents from any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with:
The affiliate program allows registered affiliates to earn commissions on referred customers. By participating:
Applications developed through the SQS Hub Developer Sandbox are automatically classified as Labs Apps. Labs Apps have not undergone formal security review, performance testing, or community vetting. They are provided "as-is" for experimental use only.
A Labs App may be promoted to a published Marketplace App only after it has been used by the SQS Hub community for a period of at least twelve (12) consecutive months and has passed a formal review process administered by SQS Hub, which may include but is not limited to security audit, code review, performance benchmarking, and compliance verification. SQS Hub reserves the right to extend, waive, or reimpose the Labs period at its sole discretion.
Published Marketplace Apps are subject to additional terms, including but not limited to revenue sharing, support obligations, and compliance with marketplace policies as described in the Developer Agreement. Until a Labs App is formally published, it is not endorsed, certified, or supported by SQS Hub.
These Terms and any dispute or claim arising out of or relating to them or the Service are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws principles. This does not affect the application of any mandatory consumer-protection or data-protection laws of the jurisdiction in which you reside, including the GDPR and UK GDPR for users in the European Economic Area and the United Kingdom. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms or the Service.
Before initiating any formal proceeding, you and we agree to attempt to resolve any dispute informally through good-faith negotiation for a period of thirty (30) days. The party raising the dispute must begin this process by sending written notice through our contact form.
YOU AND SIDE QUEST STUDIOS LLC EACH AGREE THAT DISPUTES WILL BE RESOLVED BY FINAL AND BINDING ARBITRATION AND NOT IN COURT, AND EACH PARTY WAIVES THE RIGHT TO A TRIAL BY JURY.
Any dispute that is not resolved through informal negotiation will be resolved by final and binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules (or, if you use the Service in connection with your business, its Commercial Arbitration Rules), before a single arbitrator. Where practical, the arbitration may be conducted by videoconference or on the basis of written submissions. The arbitrator may grant only individual relief, and each party will bear its own attorneys' fees and costs except as otherwise provided by applicable law.
DISPUTES MAY BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND WE EACH WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE.
Notwithstanding the foregoing, either party may bring a qualifying claim in small claims court, and either party may seek injunctive or other equitable relief in court to prevent or remedy misuse of intellectual property or unauthorized access to or use of the Service.
You may opt out of the arbitration provisions in this Section 15 by sending written notice through our contact form within thirty (30) days of first accepting these Terms. Your opt-out notice must state your name and your intent to opt out of arbitration. Opting out does not affect any other part of these Terms.
For any dispute that is not subject to arbitration, each party irrevocably consents to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico, and each party waives any objection based on improper venue or personal jurisdiction in those courts.
Nothing in this Section 15 removes any right that cannot be waived under the mandatory law of your country of residence.
We reserve the right to modify these Terms at any time. Material changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the modified Terms. If you do not agree to modified Terms, you must stop using the Service.
We may terminate or suspend your access to the Service, and/or the access of any of your End Customers, at any time, with or without cause or notice, including for violation of these Terms or for any reason set forth in the sections of these Terms governing conduct and suspension. Upon termination, your right to use the Service will immediately cease. We will make reasonable efforts to provide you access to your data for a limited period after termination, but are not obligated to retain your data indefinitely. You are solely responsible for communicating termination to your End Customers and handling any resulting obligations. We are not liable to you or any End Customer for damages resulting from termination.
If you have any questions about these Terms, please contact us through our contact form.